Below are some common questions asked by customers.
If you have any other questions, please just send it to sales@mansuri.co.uk.
Need Help?
If you have an issue or question that requires immediate assistance, you can call us on 0121 784 4230 to chat with a customer service representative.
We aim to respond within 1–2 working days. During busy periods, responses may take slightly longer.
Common Questions
Q: What Services & Products Do You Offer ?
Our Services Include:
- In-House Embroidery
- In-House Vinyl Printing
- In-House Sublimation Printing
- Artwork Design Service
Our Products Ranges Include:
- Schoolwear
- Workwear
- Menswear
- Ladieswear
- Swimwear
- Sportswear
- Children’s Wear
- Babywear
- Accessories (Bags, Bottles)
- In-House Embroidery
- In-House Vinyl Printing
- In-House Sublimation Printing
- Artwork Design Service
Our Products Ranges Include:
- Schoolwear
- Workwear
- Menswear
- Ladieswear
- Swimwear
- Sportswear
- Children’s Wear
- Babywear
- Accessories (Bags, Bottles)
Q: What are your shipping details & costs?
Orders under £50: £4.99 standard delivery.
Orders of £50 or more: Free standard delivery.
In-stock orders are normally delivered within 2–3 working days after dispatch. Preorder, personalised and made-to-order products may require additional preparation time. Any estimated lead time shown on the product page will apply.
Q: What is your return policy?
Refunds: For online orders, notify us within 14 days of receiving your order. You then have a further 14 days to return the item.
Exchanges: Items may be exchanged within 28 days, provided they are unworn, unused and in a new, resalable condition with tags intact.
Exclusions: Personalised or custom-made items cannot be returned unless faulty. Sealed hygiene-sensitive products cannot be returned once their protective seal or packaging has been opened.
This does not affect your statutory rights where an item is faulty, damaged, incorrectly supplied or not as described.
Q: How Can I Return An Item ?
If You Have Ordered An Incorrect Size / Incorrect Item & Are Unable To Bring The Item In-Store, Please Follow The Instructions Below:
Please Send The Item(s) Back To The Following Address:
Mansuri Schoolwear 163 Yew Tree Lane Yardley Birmingham B26 1AY
*Please Note* For More Information, Please Visit: https://mansuri.co.uk/pages/refunds-policy
Please Send The Item(s) Back To The Following Address:
Mansuri Schoolwear 163 Yew Tree Lane Yardley Birmingham B26 1AY
*Please Note* For More Information, Please Visit: https://mansuri.co.uk/pages/refunds-policy
Q: Store Opening Times
Yew-Tree Store
Monday - Saturday : 9AM - 5PM
Sunday : CLOSED
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Sparkhill Store
Monday - Saturday : 10AM - 6PM
Sunday : 11AM - 5PM
Monday - Saturday : 9AM - 5PM
Sunday : CLOSED
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Sparkhill Store
Monday - Saturday : 10AM - 6PM
Sunday : 11AM - 5PM
