Main Context Of Our Policy

You can shop in confidence knowing that you can return your items within 14 days, subject to the rules below.
In the interest of hygiene, we are unable to offer refunds on any of the items listed below:

• Socks
• Underwear
• Shirts/Blouses
• Swimwear
• Personalised Items (e.g. Name or Initials Embroided)

Mansuri Schoolwear reserve the right to refuse a refund or exchange if we believe that the item has been worn or soiled through being incorrectly laundered, stained, damaged or torn by the wearer.

Refunds will be credited by your original method of payment and will be processed within the 14-days processing period set out by Mansuri Schoolwear.

Each item must be in its original packaging (complete with barcode and item description label). Unless faulty, returns are only accepted if the garments are unworn and unmarked with your child's name. Labels must still be attached to garments. Items can only be returned/refunded within 14 Days of purchase. Any items returned outside of this date will be dealt with at our discretion.

Refunds on goods are subject to them being returned back in a saleable condition, or in the event of faulty goods, subject to inspection and agreement by Mansuri Schoolwear, normally reviewed within 7 days.

All online returns we will be more than happy to pay for, but if the returned item is not to be in a condition to which the returns policy states, the item will be sent back to you once any postage fees have been paid by yourself.

If you have any queries, please use the contact form located at the bottom of this page.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@mansuri.co.uk.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@mansuri.co.uk and send your item to 163 Yewtree Lane, Yardley B26 1AY. Alternatively, you can go into the store from where you purchased your product.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to 163 Yewtree Lane, Yardley B26 1AY.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an expensive item over, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.