You can shop in confidence knowing that you can return your items within 14 days, subject to the rules below.
Non-returnable items Personalised or custom-made items cannot be returned unless they are faulty. For health and hygiene reasons, sealed underwear, swimwear and similar hygiene-sensitive products cannot be returned once their protective seal or packaging has been opened. This does not affect your statutory rights where an item is faulty, damaged, incorrectly supplied or not as described. Mansuri Schoolwear reserves the right to refuse a refund or exchange if we believe that the item has been worn or soiled through being incorrectly laundered, stained, damaged or torn by the wearer.

Where possible, items should be returned with their original packaging, barcode labels and tags. Missing packaging does not affect your statutory rights, although we may reduce a refund if an item has been handled beyond what is reasonably necessary and its value has been reduced. Unless faulty, returns are only accepted if the garments are unworn and unmarked with your child's name. Labels must still be attached to garments. For online orders, you must notify us within 14 days of receiving your order if you wish to cancel or return it. You then have a further 14 days to send the item back. This does not affect your statutory rights. Returns requested outside the stated cancellation or exchange periods may be accepted at our discretion. This does not affect your statutory rights where an item is faulty, damaged, incorrectly supplied or not as described.

For change-of-mind returns, items must be unworn, unused and in a resalable condition. Faulty, damaged, incorrectly supplied or misdescribed items will be inspected, normally within seven days of receipt. Your statutory rights are unaffected. or in the event of faulty goods, subject to inspection and agreement by Mansuri Schoolwear, normally reviewed within 7 days.

If you have any queries, please use the contact form located at the bottom of this page.